The Challenge
Mansfield Police Department faced growing challenges with manual, paper-heavy processes that slowed decision-making and limited visibility across the organization. Recruiting new officers, retaining experienced staff, and supporting wellness were pressing priorities, while Internal Affairs processes needed greater transparency and accountability. Leadership also sought data-driven insights to improve reporting, performance monitoring, and compliance.
The Solution
Quartech deployed its Q-CMS platform to give Mansfield PD a secure, cloud-based, mobile-ready solution tailored to their needs. The implementation included the **3Rs framework—Recruitment, Retention, and Resiliency—**to provide a 360° view of officers throughout their careers. Q-CMS also modernized Internal Affairs case management, ensuring digital workflows, automated audit trails, and mobile access.
In addition, advanced analytics and reporting tools were introduced, giving supervisors the ability to monitor trends, generate real-time dashboards, and make informed, data-driven decisions.
The Results
Enhanced Analytics & Reporting
Supervisors now have visibility into performance, risks, and workforce trends.
Stronger Accountability
Internal Affairs processes are fully digital with clear audit trails.
Officer Support
Through the 3Rs – Recruitment, retention, and resiliency are strengthened with integrated tools.
Mobile Access
Officers and supervisors can manage cases and approvals anytime, anywhere.
Improved Efficiency
Paper-based bottlenecks were eliminated, allowing the department to focus on policing.
Why It Matters
By modernizing with Q-CMS, Mansfield PD gained the transparency, flexibility, and accountability needed to support both its officers and the community it serves. The solution delivered measurable improvements in efficiency and oversight while laying the foundation for long-term trust, resiliency, and data-driven policing.
