The Challenge
The subpoena process was one of the most inefficient and error-prone workflows facing the department. Subpoenas arrived by paper or email as PDF documents, requiring manual entry into scheduling systems. Officers often received late notifications, cancellations weren’t communicated in time, and administrative staff spent countless hours processing and tracking documents.
This manual approach led to scheduling conflicts, unnecessary overtime costs, and increased frustration for officers and command staff.
The Solution
Quartech deployed the Q-CMS Integrated Justice Subpoena Solution, connecting the court case management system directly with the department’s scheduling platform. Using secure message queuing, subpoenas are now automatically delivered, updated, and synchronized in near real-time. Officers receive notifications through both the web and mobile Q-CMS application, ensuring they have the latest information at their fingertips.
Key features included:
- Automated Subpoena Delivery between courts and the department’s scheduling system.
- Real-Time Updates for cancellations, reschedules, and new assignments.
- Mobile Notifications so officers can access subpoena details anytime, anywhere.
- Audit Trails & Reporting to ensure transparency and accountability.
The Results
The Integrated Justice Subpoena Solution transformed a slow, error-prone process into a seamless digital workflow:
Eliminated manual entry
of subpoena data, saving significant administrative time.
Reduced overtime costs
by ensuring cancellations and changes were communicated instantly.
Improved officer satisfaction
through timely, accurate notifications.
Enhanced accountability
with digital tracking and reporting across the entire process.
Why It Matters
With Q-CMS, the Anaheim Police Department proved how integration across justice partners can dramatically improve efficiency, save costs, and strengthen accountability. This project showcased the value of connected justice systems—providing a model that can be replicated nationwide to modernize how subpoenas and other inter-agency processes are managed.
